Terms of use

These terms apply to the use of Kladde (kladde.ch, app.kladde.ch and the Kladde app for iPhone and iPad).

1. Provider

Boris Stiner, Aarestrasse 32, 3600 Thun, Switzerland, info@kladde.ch.

2. What Kladde does

Kladde uses artificial intelligence to turn photos of handwritten recipes into digital recipes and keeps them in your cookbook. The conversion can contain mistakes. You check recipes before saving them and before cooking, especially quantities, temperatures and allergens.

On request Kladde also estimates allergens and nutrition from the ingredients. This is an estimate, not a laboratory analysis: it can miss allergens, for example in bought-in products or through cross-contact. Your kitchen stays responsible for the allergen information it gives its guests; only confirm allergens you have checked.

Dish images created with AI show how a dish could look, not your actual dish, and are marked as AI images in Kladde. If you use them elsewhere, for example on a menu or online, you are responsible for not misleading anyone with them.

3. Account

You need an account to use Kladde. Keep your password secret; you are responsible for the use of your account. A kitchen can have several members; its owner manages the name, plan and payments.

4. Your content

Your recipes and photos belong to you. You allow us to store and process them as far as Kladde needs to, including through the AI providers named in the privacy policy. Only upload content you have the rights to and that is lawful.

If you share a recipe, anyone who has the link can see it until you turn sharing off. They can also save a copy in their own Kladde and, if you allow it, download it as a PDF; apps such as messengers show a preview with the title and dish photo. You decide what you share and are responsible for it; don’t share recipes or originals you are not allowed to pass on.

An owner can also switch on a public profile for the kitchen (kladde.ch/@…) that shows the kitchen’s name, a short text and the shared recipes chosen for it. The same rules apply: only publish what you are allowed to, nothing unlawful, offensive or misleading, and don’t choose an address that pretends to be someone else. We may block a profile or an address that breaks these rules or that we receive a justified report about; anyone can report a profile with the link at the bottom of the page.

5. Credits and how they are charged

Reading, translating and analysing recipes and creating AI dish images cost credits. Currently:

The app shows what an action costs before you start it. Credits are only taken after the action has succeeded. If a recipe can’t be read or an action fails, it costs nothing; retries and other AI models we try on our side are at our cost.

Credits are used in this order: first the yearly credits of Pro or Team (section 6), then your other credits (welcome, bought and gifted credits). On Pro, Team and Connect you can add the API key of your own AI provider account; it is only used once your credits are used up, costs no credits, and that provider bills you directly.

New accounts get 20 welcome credits once; they are given once per email address, also if you delete your account and sign up again within 12 months. The free plan includes no further credits. Welcome, bought and gifted credits don’t expire as long as your account exists. Credits have no cash value, can’t be transferred and are not paid out.

6. Plans

Kladde Pro, Team and Connect are yearly subscriptions at the price shown, in Swiss francs, including any VAT or sales tax. Pro and Team include the stated number of credits for the year and features only available on the paid plans, such as the cookbook as a PDF. These credits expire 365 days after they are given, or earlier if the plan ends; the app shows the date. Kladde Connect includes no credits: recipes are read with the API key of your own AI provider account, and that provider bills you directly under its own terms.

You can switch from Kladde Pro or Connect to Kladde Team at any time. Team starts right away with a new year and its credits; your previous plan ends, its remaining yearly credits expire, and the unused share of its last payment is refunded to your payment method (as for a withdrawal, the larger share of days elapsed or credits used is deducted). In the app, the App Store or Google Play handles the switch and its refund.

The subscription renews automatically for another year, with new yearly credits. You can cancel it at any time in the app under “Plan & credits → Manage subscription”, effective at the end of the current term. The paid plan stays active until then. A subscription bought in the Kladde app for iPhone or iPad is managed and cancelled in your iPhone settings (Apple Account → Subscriptions), at least 24 hours before it renews; one bought in the Kladde app for Android in the Google Play app (Profile → Payments & subscriptions → Subscriptions).

Each plan has the limits above. When the storage is full, you can still open, cook from and export all recipes; only new photos are refused until you delete some or upgrade. If a kitchen has more people than its plan allows, for example when a paid plan ends, the owner keeps access and the people who joined last are paused until the kitchen fits its plan again (a paid plan, or fewer people). Paused people keep their account; nothing is deleted.

7. Extra credits

Extra credits are bought as packs. The price depends on your plan:

Prices in Swiss francs including any VAT or sales tax. Extra credits don’t expire as long as your account exists and are used after your yearly credits.

8. Payment

Kladde Pro, Team, Connect and credit packs are sold through Link, a service of Stripe (Stripe Payments Company or Stripe Technology Europe, Limited), which acts as reseller (merchant of record): it charges the payment, adds and pays any VAT or sales tax, sends receipts and invoices, and answers questions about payments. Link’s terms apply to the payment itself. You pay by card, Apple Pay, Google Pay or Link; the price may be shown in your local currency. Your statement shows “LINK.COM*”. A subscription is charged at the start of each term, a credit pack when you buy it.

In the Kladde app for iPhone and iPad, Kladde Pro, Team, Connect and credit packs are sold by Apple as in-app purchases. Apple charges the price shown in the App Store, in your App Store currency including any tax; it can differ from the prices above. Apple’s terms (the Apple Media Services Terms) apply to the purchase itself. Plans and credits bought in the app work the same way as those bought on the website, including in the browser. Apple is not a party to these terms and is not responsible for Kladde or its content.

In the Kladde app for Android, they are sold by Google as in-app purchases through Google Play. Google charges the price shown in Google Play, in your Google Play currency including any tax; it can differ from the prices above. The Google Play Terms of Service apply to the purchase itself. Plans and credits bought in the app work the same way as those bought on the website, including in the browser. Google is not a party to these terms and is not responsible for Kladde or its content.

9. Right of withdrawal and refunds

You can withdraw from a purchase (Kladde Pro, Team, Connect or a credit pack) within 14 days of paying, without giving a reason: with the button “Withdraw from contract” under “Plan & credits”, or by email to info@kladde.ch.

Before paying you ask us to start right away. What you have already used is therefore deducted: for a credit pack the credits used, for Pro, Team and Connect the larger share of credits used or days elapsed. The rest is refunded to your payment method within 14 days. The plan ends immediately and the kitchen goes back to the free plan; the remaining credits of a pack are removed. You get a confirmation by email.

If you withdraw from a paid plan twice within 30 days, you can buy a paid plan again 30 days after the first of these withdrawals.

Yearly renewals are not refunded pro rata; you can cancel the renewal at any time before it happens.

Purchases in the app are refunded by Apple, which also handles the right of withdrawal for them: request a refund at reportaproblem.apple.com. If Apple refunds a purchase, Kladde undoes it as with a withdrawal (the plan ends, the remaining credits of a pack are removed). The button “Withdraw from contract” only applies to purchases on the website.

Purchases in the Kladde app for Android are refunded by Google under the Google Play refund policies: request a refund in Google Play (play.google.com → Order history) or write to us. If Google refunds a purchase, Kladde undoes it in the same way.

10. Changes to prices, features and these terms

Prices of credit packs and the credits an action costs can change at any time for future purchases and actions; the app always shows the cost before you start.

We may change the price of Kladde Pro, Team or Connect and the credits included in Pro and Team. We tell you by email at least 30 days before the renewal from which a change applies. You can cancel before then; until then your subscription keeps its price and credits.

For subscriptions bought in the app, Apple or Google tells you about price changes and asks for your consent where this is required.

We may also change these terms and Kladde itself, for example for new features or new legal requirements. We tell you at least 30 days before a change applies, by email or in the app. If you keep using Kladde after that date, the new terms apply; if you don’t agree, you can delete your account before then. For a paid term you are in, the terms you paid under keep applying until it ends. If we still have to change Kladde during that term in a way that makes it noticeably worse for you, you can end the subscription within 30 days of our notice and get back the unused part of the price.

11. Availability

We aim for reliable operation but can’t promise uninterrupted availability. Maintenance and outages, including at the AI providers, can happen.

12. Liability

We are liable without limit for damage we cause intentionally or through gross negligence and for injury to life, body or health. For slight negligence we are only liable if we breach an essential duty, that is one without which Kladde can’t be used as agreed and on which you may rely, and then only for the typical damage that could be foreseen. Otherwise we are not liable for slight negligence.

Because AI can make mistakes (section 2), we are not liable for mistakes in converted, translated or analysed recipes or in allergen and nutrition estimates that you could have noticed when checking them, unless we caused them intentionally or through gross negligence. Liability under product liability law and other mandatory law remains unaffected.

13. Ending use

You can delete your account at any time in the app (Settings → Data & privacy) or ask us to delete it by email. Export your recipes in the app first. We may block an account for serious breaches of these terms. If we shut Kladde down, we will tell you at least 60 days in advance so you can export your data.

Free accounts that nobody has used for 12 months are deleted together with their kitchen, recipes and photos. We email you 7 days and 1 day before; signing in once is enough to keep the account. Accounts in a kitchen with a paid plan (Kladde Pro, Team or Connect) and owners of kitchens with other members are never deleted this way.

14. Law and jurisdiction

Swiss law applies. The place of jurisdiction is the provider’s place of residence; mandatory places of jurisdiction for consumers remain reserved.

Last updated: October 9, 2026