Help & support
Questions, a problem with the app or an idea? Write to info@kladde.ch. A person reads every message and answers usually within two working days, in English or German.
Please tell us which device you use (iPhone, iPad, Android or browser) and, for a problem, what you did just before it happened. A screenshot helps.
Signing in
Forgot your password? Tap “Forgot password?” on the sign-in screen and we email you a link. If you signed up with Apple or Google, sign in with the same button again.
A recipe was read wrongly
Open the recipe and tap Edit to correct it. Your original photo is always kept. Please check quantities and allergens before you cook.
Plans, credits and purchases
Your plan and credits are under Settings → Plan & credits.
- Bought in the app on iPhone or iPad: change or cancel it in Settings on the iPhone or iPad under your name → Subscriptions. On a new device, tap “Restore purchases” under Plan & credits. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
- Bought in the Android app: manage it in Google Play under Profile → Payments & subscriptions.
- Bought on kladde.ch: open Plan & credits in the browser; there you can also withdraw within 14 days.
Your data
Export all recipes and download every original photo under Settings → Data & privacy. You can delete your account in the app under Settings → Account → Delete account; this also deletes your kitchen with its recipes and photos if you own it.
Report content
Found a public recipe or kitchen page that breaks the law or someone’s rights? Use “Report this page” on it or write to us with the address of the page.